Shipping & Returns

Shipping Policy
Shipments will be made to the contiguous fourty-eight (48) states. There is no shipment to Canada, United States territories, Alaska, or Hawaii. We are unable to ship to P.O. Boxes. Please provide a street address. Shipments are made via Fedex. Ground Delivery times vary based on location, but are usually completed within 3-7 business days. An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.

Return Policy
If your shipment is visibly damaged upon receipt, have the delivery man note this at the time of delivery.
All products are backed by our product guarantee. If you are not completely satisfied with your purchase, items may be returned or refunded within 30 days of purchase and will be exchanged or credited When returning merchandise or requesting a refund, please mail us the original sales receipt showing proof of purchase, along with the UPC bar code label from the back of the bottle or package. Please include your first and last name (no initials), mailing address, email, phone number and a brief note stating the reason you are requesting a refund. We will reimburse you the amount indicated on the receipt or our manufactures suggested retail price, should you only be able to provide the UPC as proof of purchase. Contact customer service at bramton@rpgdirect.com or 1-800-272-6336 or OUT Pet Care at 800-448-8552 at out@rpgdirect.com. If you do not have the UPC bar code or receipt, please mail us the product and we will refund the suggested retail price. Tax and/or postage are not refundable. Please mail these items to Consumer Affairs, The Bramton Company; P.O. Box 655450; Dallas, TX 75265-5450. Allow six to eight weeks for processing.
Returns will be credited for the original price of the merchandise with proof of purchase.

Credit Card Policy
We accept the following credit cards: VISA, MasterCard, and American Express. Importantly, while we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase, we will only charge your card once the order has been shipped. Your credit card statement will show “Retail Products Group” as the billing name of the merchant.
Disclaimer of Warranties. THE WEB SITE, CONTENT AND ANY PRODUCTS SOLD THROUGHTHIS WEB SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY, ITS AFFILIATES, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS (COLLECTIVELY, THE “COMPANY PARTIES”) DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NOINFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE REGARDING THE WEB SITE, CONTENT AND ANY PRODUCTS SOLD THROUGH THIS WEB SITE. Some states do not allow exclusion of implied warranties, so the above limitations or exclusions may not apply to you. IN SUCH STATES, THE LIABILITY OF THE COMPANY PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

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